CANCELLATION, REFUNDS AND RETURNS POLICY
Cancellation and Refunds:
You can cancel an order and receive a refund if the cancellation is done within 7 days of the booking. A 3.5% cancellation fee will be charged in this case (This fee is charged by our payment gateway Stripe)
After 7 days of the booking, the order cannot be canceled and a full refund can only be given in the event of a lost or destroyed package during shipping.
Please note that Shockwave LLC holds the right to cancel your order without any prior intimation in case of the non-availability of electronic components. You will be provided a refund in this case.
Please note that all refunds might be subjected to a payment gateway fee.
To cancel an order please send an e-mail to firstname.lastname@example.org with the following details :
Mark the Mail as Intent for Cancellation
Include the following details
The name of the customer.
A list of items intended to be canceled.
Registered mail id.
Details of the Designated Bank account.
Once we receive the mail at our end we shall initiate the process of refunding your amount in your designated Bank Account.
The refunds will be processed by the end of the pre-order batch cycle which will be usually 60 days from the starting of a pre-order batch.
Returns and Exchanges:
On successful delivery of the product, we can accept return and exchange requests if the following conditions are satisfied
1) If the product you received is faulty and in the warranty period as specified to you at the time of your order. Please go through our warranty manual to see if you qualify for the return and exchange.
2) The product you receive is not in the same "condition" as specified in your order. "Condition" can include size,form and functioning of the product.
3) If the received product is in the condition that you ordered you can exchange it within 7 days of the time of delivery. The buyer has to bear the shipping and handling fees for the return and the reshipment.
The product must be returned back to us in the original packaging with all accessories including cables, batteries, user manuals, power jack caps etc intact.
If the product has been modified, damaged, customized, refurbished, second hand or in a repaired condition not done by Shockwave then the buyer is not eligible for returns or refunds.